![]() ![]() Micah Solomon is a customer centricity consultant, company culture speaker, and customer centricity author. And they realize pretty quickly that that’s way to fit in: whether you’re a Mickey impersonator or a custodian. They see the already-successful in-group picking up trash. It’s because the tradition is grounded enough among the old-timers that it affects the behavior of every new hire. Why do you think that everyone at Disney picks up trash when they see it? It’s not because it’s taught at orientation (although it is). If you hire people, and inspire people, in a way that aligns with your goals, the effect on future “generations” of hires allows the effect to snowball.
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